Spin Genie is one of the leading casino operators in the UK and we take our responsibilities towards players very seriously. We aim to provide an environment in which you can play fun gambling games in a safe, fair and above all responsible manner.
If you feel you may have a problem when it comes to controlling your gambling please consider using one of our tools aimed at helping this:
- By selecting a deposit limit per day, week or month;
- By selecting a cool down you can take a short break from the site of either '24 Hours', '48 Hours', '1 week', '2 weeks' or '4 weeks';
- By opting for a self exclusion your Spin Genie account will be blocked for a set amount of time - the minimum being 6 months. Self exclusions CANNOT BE UNDONE, and can only be unlocked by contacting customer support when the self exclusion time runs out;
- Reality Checks allow you to set a timer to remind yourself how long you’ve been playing per session. Once set, you’ll be reminded via a pop-up once your chosen time interval is reached.
All players can set limits on the amount of money they can deposit by visiting "Manage Account", or by contacting our customer support. Deposit limits are available based on 24 hours, 7 days and 30 day periods.
If you would like a break from the site, you can set an instant cool off for a period of time of either '24 Hours', '48 Hours', '1 week', '2 weeks' or '4 weeks' by visiting “Manage Account”. Your account will automatically reopen once your chosen period has elapsed.
Cool Down’s operate differently to the self-exclusion facility in that you may receive marketing during this period. You should consider using self exclusion if you have any concerns whatsoever about your gambling behaviour.
If you think you may have a problem controlling your gambling we give you the option to close your account for a minimum period of 6 months (there is no maximum and self exclusion can be permanent) and your account will not be reopened under any circumstances during the exclusion period (unlike a standard account closure). We will also remove you from our contact database.
Please be aware that after the self exclusion period has passed, your account will not be automatically reopened
As part of the self exclusion you may also like to consider excluding yourself from other gambling services / websites, and also installing some software to help block/filter these sites such as:
Reality Checks allow you to set a timer to remind yourself how long you’ve been playing per session. Once set, you’ll be reminded via a pop-up once your chosen time interval is reached.
- To set a Reality Check, head to Manage Account, then choose a time interval from the drop-down menu – 30 minutes, 1 hour, 2 hours or 3 hours. Clicking SET TIMER will activate your Reality Check for that session. To play without a Reality Check, simply leave the menu on the default ‘Don’t remind me’ setting.
- Once a Reality Check is set, the timer will start as soon as you make a wager and you’ll then get a pop-up once you’ve reached your chose time interval. If you move between games, the timer will pause between gameplay. Upon receiving your pop-up reminder, you can choose to exit the game you are playing, view your wager history, or continue playing. If you choose to keep playing, you’ll get a pop-up reminder at the same time interval for the rest of your session.
- If you log out of your account or your session times out, the Reality Check function will revert to ‘Don’t remind me’ for the next session. If you want to play with a Reality Check in place, you must manually activate it each time you start a new session or switch devices.
How do I know I have a gambling problem/addiction?
Some of the warning signs that a person may be addicted to gambling can include (but is not limited to) the following:
- Losing time from work or family activities due to gambling.
- Repeated failed attempts to stop or control gambling.
- Borrowing money to gamble or pay gambling debts.
- Gambling to escape worry or trouble
- Neglecting the care of one's self or family in order to gamble.
- Lying about the amount of time and money spent on gambling.
- Gambling more money in an attempt to win back losses.
- Selling or pawning personal possessions to get money to gamble.
- Feelings of hopelessness, depression, or suicide as a result of gambling.
If you feel you may have a problem when it come to controlling your gambling we urge you to seek immediate professional help, which as previously mentioned you can access from gambling charities such as GamCare
There is also a wealth of information and useful resources available online at www.gambleaware.co.uk