Play responsibly

SpinGenie is all about having as much fun as possible - but it’s very important to us that you play responsibly, and within your limits. Here you’ll find all the info you need to enjoy SpinGenie as it should be enjoyed - safely and responsibly - as well as friendly places to turn to should you feel yourself or a loved one is in need of help.

General Advice

Whilst we want you to enjoy all the amazing games we have on site, your wellbeing is important to us, too! If you think you’re spending too much time at Slingo, or if you’re concerned for a loved one, we’ve got your back. Here’s a bit of general advice to start off with:

  • The games at Slingo are all games of chance. Please be aware that there are no sure-fire tactics, strategies or methods that will increase your chances of winning.
  • Gaming is not a method of ‘getting-rich-quick’ - please don’t think of it as such. It should not be used to clear any pre-existing debts you may owe, for instance.
  • Don’t wager more than you can afford to lose.
  • Read the rules of a game before you start playing so you know exactly what to expect.
  • Don’t succumb to peer pressure; make sure that playing our games is completely your own decision.
  • ‘Chasing’ your wins or recovering losses can cause you to lose more money than you’re happy with. Please don’t do it.
  • Your gaming history lets you monitor exactly how long you’ve been playing and how much you’ve spent.
  • Before you begin a session, set limits to how much time and/or money you want to invest and stick to these.
  • Is your gaming affecting your personal life, relationships and responsibilities? Then it’s time to stop immediately. This indicates an unhealthy dependence on gambling for which there are many possible solutions.
How do I know if I’m spending too much time playing at Slingo?

Sometimes it can be hard to recognise our own patterns of behaviour, so getting an outside perspective can be super useful. That’s what we’re here for - to provide you with as much help and guidance as possible so that you can make sure you’re playing responsibly and within your limits. Have a look at the list of statements below, taken from the Diagnostic and Statistical Manual of Mental Disorders. Don’t let the title put you off - the following behaviours may help you to determine whether or not you’re spending too much time on site. If you recognise yourself in any of them, it might be that you’re experiencing the beginning of a gambling problem. In this case, please seek professional help - it’s important that you keep yourself well!

  • You are preoccupied with gambling.
  • You need to gamble with increasing amounts of money in order to achieve the desired excitement.
  • You’ve repeated unsuccessful efforts to control, cut back, or stop gambling.
  • You’re restless or irritable when attempting to cut down or stop gambling.
  • You gamble as a way of escaping from problems or of relieving a dysphoric mood.
  • You often return another day after losing money gambling, to get even (“chasing” one’s losses).
  • You lie to family members, therapist, or others to conceal the extent of involvement with gambling.
  • You’ve committed illegal acts such as forgery, fraud, theft, or embezzlement to finance gambling.
  • You’ve jeopardized or lost a significant relationship, job, or educational or career opportunity because of gambling.
  • You rely on others to provide money to relieve a desperate financial situation caused by gambling.
I think I spend too much time playing. What can I do to control my gaming habits?

Worried about how much time you’re spending at Slingo? We’ve got some helpful tools on site to put you in control. The following options can help you to mediate your playing habits:

  1. Deposit Limits: Head to your ‘Manage Account’ section or contact customer support to set limits on the amount of money you want to deposit. You can set limits for periods of 24 hours, 7 days or 30 days. Continue to Manage Account
  2. Cool Down Period: Head to the ‘Manage Account’ section within the main menu icon and tap ‘Set Cool Down’ to take a temporary break from the site. This will prevent you from accessing the site for a period of time selected by you. Choose from '24 Hours', '48 Hours', '1 Week', '2 Weeks', or '4 Weeks'. Your Account will automatically reopen once your chosen period has elapsed. Please note that this cool down facility operates differently to the self-exclusion option in that you may receive marketing during this period. You cannot cancel your cool-down request until the requested period has expired. Continue to Manage Account
  3. Self Exclusion: For anyone very concerned about their play at Slingo, we offer self-exclusion periods for a minimum of 6 months. There is no maximum limit - self exclusion can be permanent if you wish. Your account will not be reopened under any circumstances during the exclusion, and we will remove you from our contact database so you will receive no marketing material. Please note: you will need to wait 24 hours after making a request to re-open your account before you are able to play again. Your account will not be automatically re-opened. Please contact Customer Support via PHONE if you would like to request that your account be re-opened. Continue to Manage Account
  4. Permanent self-exclusion: If you would like to exclude yourself permanently from the site, we will do so at your request. Please contact Customer Support on 01590 700 050, or email [email protected] if you would like to begin this process.
  5. Reality Checks: We all lose track of time every now and again – especially when we’re having fun. However, if you think you’re getting carried away on site, our Reality Checks facility allows you to set a timer to remind yourself how long you’ve been playing per session. Once set, you’ll be reminded via a pop-up when your chosen time interval is reached. Head to ‘Manage Account’ to choose a time interval from the following: 30 minutes, 1 hour, 2 hours or 3 hours. Timers for your reality checks will start as soon as you make a wager. The timer will pause in between gameplay. Please note: after logging out, you must manually activate your reality check each time you log in and start a new session or if you switch devices. Continue to Manage Account
  6. GAMSTOP: if you want or need to restrict your play further than what we have suggested above, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP, please visit www.gamstop.co.uk
Who can I turn to for help?

There’s lots of options available to you if you’re worried that yourself or a loved one may have developed a gambling problem. To start with, you could install certain software to block/filter certain gambling sites to reduce the amount of time spent on these. We recommend:

www.netnanny.com

www.cybersitter.com

www.gamblock.com

There are also many organisations that can lend a helping hand to those suffering with a gambling dependency:

  1. Gamcare: (Gamcare.Org.UK)
  2. Be Gamble Aware: (BeGambleAware.Org)
  3. Gamblers Aware: (GamblersAnonymous.org.uk)
  4. GamStop: (Gamstop.co.uk)
I’m worried that someone close to me is playing too much. What can I do?

If you suspect a loved one of having a gambling problem, compare their behaviour to the list below. If it sounds all too familiar, the person in question may have developed a dependence on gambling, in which case they should seek professional help.

  • You notice them becoming insular, isolated and wanting to spend less and less time with their friends and family - behaviour which may be completely unlike them.
  • They might be in financial trouble, struggling to repay debts, bills and loans. You may also notice that money disappears from your account or wallet as the person borrows money, yet is unable to pay it back.
  • Their temperament may change. A previously happy, upbeat person may become anxious, worried and irritable as their dependence on gambling deepens.
  • They seem preoccupied with gambling and prioritise it over most other things. A lot of this person’s time seems to be taken up with either playing games or thinking about the next time they can play.
Take a self-assessment on your gaming activity

We take responsible gambling and the welfare of our players very seriously. That is why we want to provide you with tools that help you keep your gambling in check. Click here to take a self-assessment test on responsible gambling.

When the fun stops, stop