Ask Genie: Can Problem Gamblers Get Their Money Back?

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Genie Answers:

The answer to this question is yes, however, only when it can be demonstrated that the casino failed to protect the gambler can problem gamblers obtain their money back from casinos. It also depends on a variety of variables, including the individual's gambling history, the terms and conditions of the online casino, and a host of other factors. Join us as we take a closer look at what a problem gambler is, and the steps you can take to protect yourself and gamble responsibly. 

What is a Problem Gambler?

When someone has a persistent impulse to gamble despite wanting to quit and knowing that it would have bad effects, they are said to have a gambling problem. Problem gambling is defined by the Royal College of Psychiatrists as gambling that "disrupts or harms personal, family, or leisure endeavours." It is estimated that 9 out of every 1,000 people bet problematically.

All hope isn’t lost for problem gamblers, however, as there are options out there to help them get their gambling habit under control. The ability to self-exclude from being able to access gambling sites is only one of many helpful things available to help people deal with their gambling issues. You can choose to block yourself from each site individually, or you can utilise a service like GamStop to block many at once.

The purpose of self-exclusion is to prevent you from visiting websites that are authorised by the United Kingdom Gambling Commission for a predetermined amount of time. You can decide if you wish to forgo gambling for six months, a year, or five years.

Responsible Gambling Refund: How To Get a Refund

Refunds for problem gamblers who lost money on an online casino's website are known as "responsible gambling refunds" in these situations. However, it is not quite as simple as asking the casino for your money back after you lose it and blaming your gambling addiction. Casino owners don't have to include a responsible gambling refund option on their site.  In reality,  lawsuits were involved in the majority of situations where refunds were provided.

There are several unique situations when a refund is feasible. It is dependent on the licence that a casino provider holds and the rules that they are required to follow. The majority of licences include requirements for responsible gambling features (RGF), such as the ability for users to set restrictions or block their own use of the website. The casino should be able to monitor and identify compulsive gambling behaviour thanks to this.

Any time a player had their money returned, it was because the casino had neglected to identify them as a problem gambler and take appropriate action. The gambling regulating board's social duty mandates that they notify the player, stop promoting bonus offers to them, and decline significant wagers. These things should have been done. The casinos were required to return the money, pay fines, and modify their RGF efficiency because they did not uphold their obligation to avoid gaming addiction.

This means that in order to receive a refund, you must:

  • Demonstrate that you are an issue gambler.
  • Substantiate the claim that the business should have known and failed to safeguard you as a result.

How To Be a Responsible Gambler

To avoid the damaging effects of problem gambling, it is essential you use responsible gambling practices from day one. There are many ways in which you can gamble responsibly such as:

  • Only Bet With a Clear Head (Don’t gamble when angry)
  • Set Personal Time Limits
  • Set a Budget
  • Only Gamble What You Can Afford to Lose
  • Always Take Breaks and Consider Self-Exclusion
  • Never Gamble Under the Influence
  • Never Chase Losses
  • Remember that gambling is a hobby and not a money-making scheme

If you want to find out more about how you can gamble responsibly, you can check out further information right here at Spin Genie.

Gamble Safely and Securely at Spin Genie

At Spin Genie the safety and security of our players is paramount. This is why you can always find responsible gambling resources and services on our site. If you want to play at Spin Genie, then sign up and play today.


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